Transparency International Rwanda (TI-Rwanda) launched the Suggestion Boxes (SB) Project in 2011. Currently, suggestion boxes are installed at local administration offices across 59 sectors in 11 districts : Gicumbi, Kayonza, Musanze, Burera, Nyabihu, Rubavu, Kamonyi, Huye, Nyamagabe, Nyaruguru, and Nyamasheke.
In the coming months, the project will be expanded to 10 additional districts : Ngoma, Kicukiro, Nyarugenge, Gatsibo, Muhanga, Ruhango, Rulindo, Rusizi, Rutsiro, and Rwamagana—bringing the total coverage to 21 districts.
Through the use of TI-Rwanda volunteers, referred to as Citizens Concerned Committees (CCCs), rally their fellow citizens to complete questionnaires regarding service delivery and potential encounters with corruption.
Citizens offer various details, including :
- The specific service requested and the service provider in question.
- The time frame in which they received the service and the associated fees.
- Instances of possible corruption.
- This allows TI-Rwanda to monitor compliance of service provision at Sector level with the Standard Service Charter and to gather information about corruption in local administration.
