Rwanda National Police and TI-Rwanda launched the Citizen Service Charter

Transparency International Rwanda in partnership with the Rwanda National Police launched the Citizens Service Charter on this 30th December 2016 at Kigali Metropolitan Police Headquarters.

The initiative to produce this charter originated from a peer learning review meeting held by TI-Rwanda with key policy makers in the criminal justice sector chain which discussed on the strategies to implement recommendations made on the identified loopholes in the chain.

The charter was officially launched in a campaign aiming at enhancing quality service delivery, a campaign which will last a month. It details the rights and obligations of those seeking services in the judicial police as well as obligations and powers of police officers providing these services.

Speaking at the launching, the Chairperson of Transparency International Rwanda (TI-Rw), Marie Immaculée Ingabire lauded the good working relationship with the Rwanda National Police unlike in other countries, and the efforts being made to curb corruption in the Police.

“Many foreigners do not understand how we happen to have this partnership with the police, because in their countries, this is not the case”, she said.

She added that the charter will not only ensure quality service delivery, but also will help to prevent any form of corruption.

“With this service charter, people will understand their rights to certain services and in return we will not register cases of corruption, which will place Rwanda further up among the least corrupt countries.”

The Inspector General of Police (IGP) Emmanuel Gasana said that the Charter is an “additional step” in service excellence at all police levels. He said that the charter will be displayed at all police stations not only at the District level, but also at the sector level.

“We are going to embark on the campaign to sensitize people about this charter so that they know their rights and Police officers will also understand more on how best to efficiently and effectively serve the people,” said the IGP.

 

 

 

Transparency International Rwanda in partnership with the Rwanda National Police launched the Citizens Service Charter on this 30th December 2016 at Kigali Metropolitan Police Headquarters.

The initiative to produce this charter originated from a peer learning review meeting held by TI-Rwanda with key policy makers in the criminal justice sector chain which discussed on the strategies to implement recommendations made on the identified loopholes in the chain.

The charter was officially launched in a campaign aiming at enhancing quality service delivery, a campaign which will last a month. It details the rights and obligations of those seeking services in the judicial police as well as obligations and powers of police officers providing these services.

Speaking at the launching, the Chairperson of Transparency International Rwanda (TI-Rw), Marie Immaculée Ingabire lauded the good working relationship with the Rwanda National Police unlike in other countries, and the efforts being made to curb corruption in the Police.

“Many foreigners do not understand how we happen to have this partnership with the police, because in their countries, this is not the case”, she said.

She added that the charter will not only ensure quality service delivery, but also will help to prevent any form of corruption.

“With this service charter, people will understand their rights to certain services and in return we will not register cases of corruption, which will place Rwanda further up among the least corrupt countries.”

The Inspector General of Police (IGP) Emmanuel Gasana said that the Charter is an “additional step” in service excellence at all police levels. He said that the charter will be displayed at all police stations not only at the District level, but also at the sector level.

“We are going to embark on the campaign to sensitize people about this charter so that they know their rights and Police officers will also understand more on how best to efficiently and effectively serve the people,” said the IGP.

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